Customer Portal Beta finished in October and thank you to all the brokers who gave…
Theo Fryer-SmithNovember 11, 2020
Broker Portal Sneak Peek Earlier today David Kim, Product Manager, showcased the design and the…
Theo Fryer-SmithOctober 9, 2020
Hello everyone, We are now 6 days into broker testing of Customer Portal. Thank you…
Theo Fryer-SmithSeptember 30, 2020
Customer Portal is a web application, used by customers, to engage with their broker throughout…
Theo Fryer-SmithSeptember 28, 2020
Hello Research Panel members, Starting today, we are inviting registered brokers to participate in our Customer Portal Beta.…
Theo Fryer-SmithSeptember 23, 2020
In July, the Research team kicked off a wave of User Experience (UX) studies for…
Theo Fryer-SmithSeptember 16, 2020
We are currently conducting a ‘fly on the wall’ screen sharing observation study via Microsoft…
Jenna ByrneSeptember 9, 2020
This recent study was a continuation of previous research and design work, including the focus…
Jenna ByrneSeptember 2, 2020